Pricing Guidelines and Terms of Service as of June 2023

LABOR RATES

Service is provided at a labor rate of $75 per hour, plus the cost of parts. There is a 1 hour minimum, except as noted below. After the first hour, labor will be billed in half-hour increments, at the rate of $75 per hour.

Some small repairs are quick and easy, and may not be subject to the 1 hour minimum. Examples of such repairs may be loose/missing fasteners, panel-mounted switch/jack replacement, or bulb replacement. Such situations will be priced accordingly, on a case-by-case basis.

PARTS COSTS

Parts are billed at actual cost whenever possible. “Actual cost” of a part may include shipping charges and/or taxes. For small components, hardware, and other items that are purchased in bulk, a per-piece price may be approximated.

Customers are welcome to provide their own parts. If you prefer a brand (or supplier) of components other than those carried by Toolin Electronics, you may purchase independently and provide them. However, no warranty/guarantee is offered on parts provided by the customer. Also, any NOS, used, or non-factory packaged parts may be subject to test before use, and such testing time will be included in the labor time.

OTHER CHARGES

Expedited work: Time-sensitive service may be given higher priority for a $75 fee.

Shipping/delivery: Shipping (USPS, UPS, FedEx) will be calculated using the carrier rate, plus packing materials. Personal pickup and delivery for retail locations will be billed at $30 per trip within 20 miles of Carver, MA.

Administrative fees: Services for administrative work such as research, procurement, invoicing, etc. will be charged out at the rate of $30 per hour.

TERMS OF SERVICE

Submitting your equipment for service constitutes your agreement to incur the expense of the parts and service. If you have a budget limit, please express that before work begins. At your request, you will be contacted with an estimate. If you decline the estimate, the $75 minimum diagnostic fee will be charged.

Please keep in mind that it is not uncommon to find another issue after the primary issue is resolved. Estimates may be revised, pending your approval.

Payment is due upon receipt of the invoice, or upon picking-up your equipment. Any items not picked-up within 60 days of the invoice may incur a storage charge. Items not picked-up within 6 months will be considered abandoned and sold to recoup expenses.

I do NOT work on items made by Line 6, digital amps/effects, keyboards, Hi-Fi equipment, or powered PA speakers. I am also no longer able to work on SMD circuits.